Refund Policy
Our refund and return policy for services, parts, and payments at Fish N More Truck Body Shop.
Service Refunds
Our Service Guarantee
We stand behind our work with a satisfaction guarantee. If you're not completely satisfied with our repair work, we'll work with you to make it right.
When Refunds May Be Considered
Refunds for completed work are considered in rare circumstances:
- Material defects in our workmanship
- Services not performed as agreed
- Damage caused during repair process
- Failure to meet agreed timelines without justification
Quality Dispute Process
If you have concerns about the quality of our work:
- Contact us immediately to discuss the issue
- Allow us to inspect and assess the problem
- We'll work to correct any legitimate concerns
- Refunds considered only after good faith resolution efforts
Pre-Service Payments
Deposit Refunds
Deposits may be required for certain services. Deposit refunds are available under specific conditions:
- Cancellation with 24+ hours notice
- Service estimate was significantly overstated
- We are unable to complete agreed work
- Customer circumstances beyond their control
Cancellation Policy
- 48+ hours notice: Full deposit refund
- 24-48 hours notice: 75% deposit refund
- Less than 24 hours: Deposit may be retained
- Work started: No deposit refund available
Partial Payment Refunds
For services paid in installments:
- Refund proportional to work not completed
- Parts not used may be returned for credit
- Labor costs for completed work deducted
Parts and Materials
Parts Warranty
Parts used in repairs are covered by manufacturer warranties:
- OEM parts: Manufacturer warranty coverage
- Aftermarket parts: Supplier warranty
- Warranty period varies by manufacturer
- Warranty claims handled through suppliers
Parts Return Policy
Parts may be returnable under these conditions:
- Unused and in original packaging
- Returned within 30 days of purchase
- Defective parts covered by warranty
- Customer not responsible for warranty returns
Special Order Parts
- Cannot be returned unless defective
- Customer responsible for accurate specifications
- Deposits may be non-refundable for special orders
- We'll verify specifications before ordering
Insurance Claims
Insurance Payment Refunds
Refunds related to insurance claims are subject to:
- Insurance company approval for any changes
- Approval from insurance adjuster
- Proper documentation of work performed
- Customer cooperation with claims process
Direct Insurance Billing
When we bill insurance directly:
- Customer only responsible for deductible
- Deductible refunds processed when recovered
- Insurance refunds processed through insurance
- We handle all insurance claim adjustments
Overpayments
- Customer overpayments refunded promptly
- Credit balances applied to future services
- Refund processing within 5-10 business days
- Original payment method used for refunds
Refund Process
How to Request a Refund
To request a refund, please:
- Contact us in writing or by phone
- Provide invoice number and reason
- Include any supporting documentation
- Allow reasonable time for investigation
Review Timeline
- Initial response within 48 hours
- Investigation may take 3-5 business days
- Complex cases may require additional time
- We'll keep you updated throughout the process
Refund Decision
Decisions are based on:
- Documentation of work performed
- Industry standards and best practices
- Terms of service agreement
- Customer communication history
Refund Methods
Payment Method Refunds
Refunds will be processed using the original payment method:
- Cash payments: Cash refund or check
- Check payments: Check refund
- Credit/debit cards: Card refund
- Electronic transfers: Electronic refund
Processing Time
- Approval decisions: 3-5 business days
- Check refunds: 5-10 business days
- Card refunds: 3-7 business days
- Electronic transfers: 1-3 business days
Alternative Arrangements
When direct refunds aren't feasible:
- Credit for future services
- Store credit with extended validity
- Additional work at no charge
- Payment plan arrangements
Exclusions and Limitations
Services Not Eligible for Refund
- Work completed to specification
- Normal wear and tear on repaired items
- Damage from external causes after repair
- Services already performed satisfactorily
- Customer-requested changes after work completion
Parts and Materials
- Special order parts (unless defective)
- Parts damaged by customer after installation
- Consumable items (fluids, filters, etc.)
- Parts damaged during customer transport
Third-Party Services
- Subcontracted services not performed by us
- Third-party warranty claims
- Shipping and delivery services
- Services outside our control
Limitations of Liability
- Refund limited to amount paid by customer
- Not responsible for consequential damages
- Professional judgment applied reasonably
- Industry standards considered
Customer Responsibilities
- Report issues within reasonable time
- Allow inspection and assessment
- Provide access to vehicle for review
- Cooperate in good faith with process
Dispute Resolution
- Direct communication encouraged first
- Industry mediation available if needed
- Small claims court as last resort
- Missouri law governs disputes
Contact Information
For questions about refunds or to discuss a concern, please contact us:
Fish N More Truck Body Shop
1403 E Broadway Blvd
Sedalia, MO 65301-6203
Phone: (660) 827-9991
Email: leorichardson@fnmtruckbodyshop.com
Business Hours
Monday - Friday: 7:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Sunday: Closed
Emergency Service: Available 24/7
Last Updated: November 27, 2024
Contact Us